Respite NOW Terms of Service By creating a profile with the Respite NOW App, you acknowledge that you have read, understood, and agree to these Terms of Service. Please read them carefully. About Respite NOW Respite NOW is a technology platform (the “App”) that matches the qualifications and availability of registered Respite NOW Workers (Third-Party Care Providers) with the specific needs of registered Respite NOW Families. By agreeing to these Terms of Service, I acknowledge and agree that Respite NOW, Community Living Trent Highlands (CLTH), and the hosting agencies are **not the employers of Respite NOW Workers**. These Terms of Service supersede any previous Terms of Service or agreements relating to the use of the Respite NOW App. Respite NOW reserves the right to update, modify, suspend, or restrict access to the App or its services at any time. Users may be required to review and agree to updated Terms of Service before continuing to use the App. Respite NOW reserves the right to deny, suspend, or terminate access to the App at its discretion, including where information provided is incomplete or inadequate, or where there is inappropriate, dishonest, or otherwise unacceptable behaviour. By creating a profile with the Respite NOW App, you agree to comply with these Terms of Service. All family members who will be hiring or approving workers through the App are required to register on the App. Liability Respite NOW, CLTH, and the hosting agencies shall not be liable, directly or indirectly, for the actions or omissions of Respite NOW Workers or Respite NOW Families. I acknowledge and agree that Respite NOW, CLTH, and the hosting agencies are not responsible for any loss, injury, or damage to persons or property arising from or relating to any services provided by a worker through the Respite NOW App. To the extent permitted by applicable law, I agree not to make any claim or commence any proceeding against Respite NOW, CLTH, or the hosting agencies in respect of any matter arising from or relating to services provided by a worker through the App. Furthermore, I acknowledge and agree that Respite NOW Workers are not employees of Respite NOW, CLTH, or the hosting agencies. Respite NOW, CLTH, and the hosting agencies are not responsible for the work a Respite NOW Worker performs or fails to perform. It is my responsibility to communicate directly with the worker regarding the services they will provide, including the type of work to be performed, when and how often the work will be performed, and the manner in which the services will be provided. I understand that I am entering into an arrangement directly with any Respite NOW Worker I hire. I am solely responsible for determining the terms of that relationship, including the services to be provided, the schedule, and the manner and terms of payment. Respite NOW and the hosting agencies do not guarantee the quality, suitability, availability, or dependability of any worker or their services. I acknowledge and agree that Respite NOW, CLTH, and the hosting agencies do not provide insurance coverage of any kind to families or workers. I am responsible for determining whether insurance or other coverage is appropriate and for obtaining such coverage, if desired or required. Requirements of Families I understand that, by registering as a family and approving a Respite NOW Worker for a care appointment, I may be considered the employer of that worker, subject to applicable law. I am responsible for making the decision about which worker I hire, as well as determining the time, location, and nature of the care to be provided. I agree to take reasonable steps to promote the safety of both the family member receiving care and the worker. I agree to treat all workers hired through the Respite NOW App with respect and dignity. Respite NOW and its hosting agencies do not conduct, verify, or guarantee reference checks for workers listed on the platform. Families are solely responsible for assessing the suitability of any worker they choose to engage, including conducting interviews, checking references, and completing any other screening they consider appropriate. Families are strongly encouraged to communicate with and meet or otherwise connect with the worker before the worker's first appointment. Cancellation Policy I agree to provide as much notice as reasonably possible when cancelling a scheduled appointment. If an appointment is cancelled with less than 24 hours' notice before the scheduled start time, I understand that the worker may provide a low rating or otherwise report the cancellation through the App, subject to the App's rating policies. Payment Process I agree to follow the Respite NOW payment process outlined below. Payments that are agreed upon or made directly between families and workers are not the responsibility of Respite NOW, CLTH, or the hosting agencies. Where an agency has brokered funds through Community Living Trent Highlands, the agency must provide consent for the Respite NOW Coordinator to contact the Finance Department to arrange payment before an appointment is posted. Where an agency has brokered funds through another organization, the agency is responsible for arranging for the appropriate funds to be transferred to Community Living Trent Highlands to be held in trust for the agency's online respite needs. Hosting Agencies The Respite NOW hosting agencies are: * Community Living Trent Highlands * Community Living and Respite Northumberland * Counselling Services of Belleville and District * Community Living Prince Edward County * Your Support Services Network * Family Respite Services Windsor/Essex * Kids Thrive Sault Ste. Marie * Participation House * Wesway Thunder Bay & District * Kenora & Rainy River * Inclusion Northumberland * Community Living Kingston By creating and maintaining a profile on the Respite NOW App, I acknowledge that I have read, understood, and agree to these Terms of Service.

Respite NOW Terms of Service By creating a profile with the Respite NOW App, you acknowledge that you have read, understood, and agree to these Terms of Service. Please read them carefully. About Respite NOW Respite NOW is a technology platform (the “App”) that matches the qualifications and availability of registered Respite NOW Workers (Third-Party Care Providers) with the specific needs of registered Respite NOW Families. By agreeing to these Terms of Service, I acknowledge and agree that Respite NOW, Community Living Trent Highlands (CLTH), and the hosting agencies are **not the employers of Respite NOW Workers**. These Terms of Service supersede any previous Terms of Service or agreements relating to the use of the Respite NOW App. Respite NOW reserves the right to update, modify, suspend, or restrict access to the App or its services at any time. Users may be required to review and agree to updated Terms of Service before continuing to use the App. Respite NOW reserves the right to deny, suspend, or terminate access to the App at its discretion, including where information provided is incomplete or inadequate, or where there is inappropriate, dishonest, or otherwise unacceptable behaviour. By creating a profile with the Respite NOW App, you agree to comply with these Terms of Service. All family members who will be hiring or approving workers through the App are required to register on the App. Liability Respite NOW, CLTH, and the hosting agencies shall not be liable, directly or indirectly, for the actions or omissions of Respite NOW Workers or Respite NOW Families. I acknowledge and agree that Respite NOW, CLTH, and the hosting agencies are not responsible for any loss, injury, or damage to persons or property arising from or relating to any services provided by a worker through the Respite NOW App. To the extent permitted by applicable law, I agree not to make any claim or commence any proceeding against Respite NOW, CLTH, or the hosting agencies in respect of any matter arising from or relating to services provided by a worker through the App. Furthermore, I acknowledge and agree that Respite NOW Workers are not employees of Respite NOW, CLTH, or the hosting agencies. Respite NOW, CLTH, and the hosting agencies are not responsible for the work a Respite NOW Worker performs or fails to perform. It is my responsibility to communicate directly with the worker regarding the services they will provide, including the type of work to be performed, when and how often the work will be performed, and the manner in which the services will be provided. I understand that I am entering into an arrangement directly with any Respite NOW Worker I hire. I am solely responsible for determining the terms of that relationship, including the services to be provided, the schedule, and the manner and terms of payment. Respite NOW and the hosting agencies do not guarantee the quality, suitability, availability, or dependability of any worker or their services. I acknowledge and agree that Respite NOW, CLTH, and the hosting agencies do not provide insurance coverage of any kind to families or workers. I am responsible for determining whether insurance or other coverage is appropriate and for obtaining such coverage, if desired or required. Requirements of Families I understand that, by registering as a family and approving a Respite NOW Worker for a care appointment, I may be considered the employer of that worker, subject to applicable law. I am responsible for making the decision about which worker I hire, as well as determining the time, location, and nature of the care to be provided. I agree to take reasonable steps to promote the safety of both the family member receiving care and the worker. I agree to treat all workers hired through the Respite NOW App with respect and dignity. Respite NOW and its hosting agencies do not conduct, verify, or guarantee reference checks for workers listed on the platform. Families are solely responsible for assessing the suitability of any worker they choose to engage, including conducting interviews, checking references, and completing any other screening they consider appropriate. Families are strongly encouraged to communicate with and meet or otherwise connect with the worker before the worker's first appointment. Cancellation Policy I agree to provide as much notice as reasonably possible when cancelling a scheduled appointment. If an appointment is cancelled with less than 24 hours' notice before the scheduled start time, I understand that the worker may provide a low rating or otherwise report the cancellation through the App, subject to the App's rating policies. Payment Process I agree to follow the Respite NOW payment process outlined below. Payments that are agreed upon or made directly between families and workers are not the responsibility of Respite NOW, CLTH, or the hosting agencies. Where an agency has brokered funds through Community Living Trent Highlands, the agency must provide consent for the Respite NOW Coordinator to contact the Finance Department to arrange payment before an appointment is posted. Where an agency has brokered funds through another organization, the agency is responsible for arranging for the appropriate funds to be transferred to Community Living Trent Highlands to be held in trust for the agency's online respite needs. Hosting Agencies The Respite NOW hosting agencies are: * Community Living Trent Highlands * Community Living and Respite Northumberland * Counselling Services of Belleville and District * Community Living Prince Edward County * Your Support Services Network * Family Respite Services Windsor/Essex * Kids Thrive Sault Ste. Marie * Participation House * Wesway Thunder Bay & District * Kenora & Rainy River * Inclusion Northumberland * Community Living Kingston By creating and maintaining a profile on the Respite NOW App, I acknowledge that I have read, understood, and agree to these Terms of Service.